TERMS & CONDITIONS

LA Valets is a mobile valeting service covering a 10 mile radius of Farnborough, Hampshire.

 

Any distance past this will be charged at 50p per mile. 

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LA Valets require:

1. A safe place to work (for example - we cannot work in public car parks, or on busy roads)

2. A 240V socket to plug our extension lead into.

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Heavy Soiling
Heavy soiling such as mould, excessive dog hair or heavy dirt will incur an extra fee.  We always ask for a photograph before work commences so we can provide an accurate and fair quote.   If heavy soiling is present on the day, we will speak to you about this before any work commences.  If heavy soiling is present and action is required to remove it, this will be charged at £30.00 per hour. 

 

Please note bodily fluid removal is charged at minimum fee of £60.00 

 

If you change or cancel your booking

LA Valets take a 20% non-refundable deposit for any services over £250 and will accept cancellations or changes to bookings up to 24 hours before a booking commences.  If a booking is cancelled within 24 hours (without special circumstances) then a fee of £50.00 will be payable for loss of earnings for that booking.

 

If we change your booking

If for any reason we have to cancel because of unforeseen circumstances, it will be within 14 days. LA Valets are not responsible for acts of traffic or acts of nature.

 

Payment

LA Valets require payment of services to be paid after work has been completed on the day unless agreed otherwise. 

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Water

We carry purified water which is extremely safe for cars rather than hard salt water used from most garden taps in our area. Spotless water leaves no water marks and does not degrade badges/emblems. All we require is electricity for our extension lead (and a tea if possible)!

Maintenance plan

Please note there is NOT a contract in place however the car will be required to be seen to within the time frame chose for the plan of which is 4-6 weeks (2-3 for biweekly).  Each client is entitled to cancel their maintenance plan at any time however if requested to re-join after a long time since the last maintenance clean then a deep clean may be required to be undertaken again to restore your car back to the LAV standard.

 

Please also note that any wet vacuum removal required WILL BE included in the maintenance plans as what would be included as part of the deep clean service however if the vehicle is heavily soiled and needs removal of heavy stains, dog hair and bodily fluids then an extra charge may incur (client will be advised before any work commences)

We will also maintain any paintwork protection applied to the paintwork as and when they need topping up for no extra charge.